The regulations governing the central alarm receiving center (ARC) are a key component in the field of private security. These regulations ensure a swift and effective response to emergencies, complying with established legal requirements.
To provide constant protection and surveillance, good coordination and the application of specific protocols are essential. Below, we explain how they work and how they affect both companies and users.
What does an alarm receiving center (ARC) do?
The alarm receiving center (ARC) is a facility responsible for receiving and processing alarm signals from security systems in real time. Its main function is to ensure an appropriate response to any incident that triggers the system. Its role is crucial, as it acts as a point of contact between security teams and emergency services.
This facility receives signals through various channels, such as telephone, internet connection, or wireless communication. Although technology plays an essential role in ensuring the speed of the process, it is also essential to have trained professionals who know how to act correctly. In addition to managing incidents, the ARC performs continuous monitoring to ensure greater security and control.
Current regulations for alarm receiving centers in Spain
In our country, the operation of Alarm Receiving Centres (ARCs) is governed by Law 5/2014 of April 4 on Private Security, along with its implementing regulations, approved by Royal Decree 2364/1994. All private security companies must comply with this legislation and follow the established guidelines.
Facilities that comply with this regulation not only guarantee more efficient management but also provide a timely response to any incident. Furthermore, such compliance generates greater user confidence as it is managed by professionals. Furthermore, its implementation helps reduce the likelihood of false alarms.
Official Regulation: What does the Official State Gazette (BOE) say about alarm receiving centers?
The Ministry of the Interior is responsible for establishing the criteria that regulate these security systems in the field of private security, according to Order INT/316/2011, of February 1. Specifically, Articles 39 to 49 establish key aspects such as who can install and maintain these systems, installation certificates, periodic inspections, and key custody services, among others.
The regulations contained in this Order also refer to the characteristics of these systems, alarm verification protocols, communication and coordination with law enforcement agencies, and reporting procedures. They also regulate the management and disconnection of alarms and mobile systems to improve security in this environment.
Technical and operational requirements for an alarm monitoring center (ARC) according to law
To ensure the proper functioning and reliability of an alarm monitoring center, it is necessary to meet certain technical and operational requirements. Below are the main points:
- Registration and Authorization. The control panel must be duly registered and authorized by the Ministry of the Interior. This serves to demonstrate that it meets the security standards required by law.
- Infrastructure and Equipment. The equipment must be approved and capable of processing signals efficiently. Furthermore, it is necessary to ensure that the signals arrive without interruptions.
- Qualified Personnel. Regulations also require specific requirements for the personnel working at these control panels. These professionals must be able to properly verify alarms and coordinate with emergency services.
- Verification Protocol. Verification protocols are used to confirm the authenticity of an alarm signal before contacting emergency services.
- Data Protection. ARCs must strictly comply with data protection regulations in Spain to guarantee the privacy and security of user information.
- Maintenance and Periodic Inspections. These systems, whether outdoor Wi-Fi surveillance cameras or others, as well as the equipment at the monitoring station, must undergo periodic inspections to ensure proper operation.
Each of these aspects is of utmost importance to ensure compliance with all legal requirements. In this regard, our company offers an alarm verification service specializing in perimeter protection systems. As we have seen, it is essential to detect false signals and the resulting consequences.
How the Regulation Affects Security Companies and Users
Current regulations have a direct impact on the security of both companies and users. These requirements not only represent a legal obligation but also guarantee the efficiency and reliability of alarm systems. Furthermore, compliance with technical standards also provides a safer and more effective service.
Proper communication with emergency services, along with proper alarm verification, provides a quick and accurate response in critical situations. In addition to reducing the likelihood of false alarms, management is significantly improved and ensures reliable protection.
We hope we have cleared up any possible doubts about central alarm receiving regulations. If you have questions or need approved equipment to guarantee this compliance, at Microsegur we offer you the best solution.
We are experts in this field, and we have qualified personnel and sufficient experience to provide you with the option that best suits your needs.
