In the midst of the digital age, the use of business IP telephony is an increasingly popular option due to the multiple advantages it offers. Hiring IP telephony services, SIP communications or protocols to make calls over the Internet allows companies to save costs, have greater flexibility when managing their telephone communications and enjoy many other interesting benefits.
What is IP telephony companies
IP telephony is a technology that allows voice calls and telephone communication to be made over ethernet networks instead of using analog or digital telephone networks. It converts the analog audio signal into digital data packets that are transmitted over the network, bringing great benefits to businesses and organizations.
You can also use other connection protocols to establish voice communication over the Internet efficiently and securely, such as HTTPS or SIP (sessions initiation protocol).
How VoIP technology works
This technology relies on the Internet for voice transmission, that is, through the Internet protocol or IP (Internet Protocol), analog voice is transmitted in digital data packets, quickly and efficiently, thus avoiding related costs. with the use of conventional telephone lines.
During the process of an Internet call using IP telephony, the sender’s voice is digitized, converting it into digital data. These data are compressed before being sent through the IP protocol to the recipient, where the reverse process of decompression and unpacking is carried out.
All this process is done bidirectionally at high speed, which allows conversations to be held in real time over the Internet.
What benefits does IP telephony offer for companies?
More and more companies, professionals and public bodies are opting to make the leap to digital telephony to enjoy all the advantages offered by this system:
Avoid large investments
With corporate IP telephony, the only investment in infrastructure that the company needs is to have terminals suitable for this technology (in addition to having an internal communications network).
Therefore, betting on this system to manage telephone communications does not require a high initial expense or investment, which allows access to IP telephony to any type of business (regardless of its size or sector in which it operates).
Cost reduction
All calls made by this system are made through the company’s Internet connection, so there are no associated costs to pay, as is the case with traditional analogue telephony.
When a company takes the leap and bets on IP telephony, it sees how its expenses are significantly reduced.
Flexibility and scalability
With this type of service, the company has a very flexible system that adapts to its voice communication needs at all times.
Being scalable, the company can add a new line or a new service every time it is needed, quickly and easily, without the need for complex installation or configuration, or having to wait for a long time.
Access to advanced services
IP telephony is a digital technology based on network communication that allows access to a large number of very interesting communication functions for any company, such as:
- Answer several calls at the same time.
- Possibility to block suspicious spam numbers.
- Have call transfer and call waiting services.
- Ability for multiple users to use the service simultaneously.
- Use mobile devices or fixed terminals.
- Call recording.
- Call forwarding.
- Set up an automated response system.
How to install an IP phone in your company
Having an IP telephony system is important in any current company, as is investing in other technological advances, such as cloud computing or an alarm verification service specialized in perimeter protection systems.
Let’s see how simple the process of implementing a voice call system in your business is:
Analyze needs
In the first place, it is necessary to make an assessment of what the telephone communication needs of the company are, considering such important aspects as, for example:
The number of necessary telephone lines (offices, employees, customer service, mobile workers…). The telephone services that the company needs (answering machine, call waiting, call forwarding, group calls).
Terminal availability
This type of telephony uses terminals that have an Ethernet connection to connect to the Internet. This is the only investment in hardware that the company will have to make to hire an IP telephony service, so it is essential to assess the number of terminals needed.
In the market, there is a wide variety of brands and models where you can select the terminals that best suit the specific needs of each company.
Hire the services of a specialized provider
Finally, it will be necessary to compare different offers from IP telephony service providers for companies in order to choose one that meets the expectations of the business.
Some points to consider in this choice are the monthly costs of the service, the level and availability of support, the possibility of adding services or the performance of the connection, among others.
We have seen what business IP telephony is, why it is so interesting for any business and how it can be implemented efficiently. If you have questions or need advice on this matter, do not hesitate and contact us to receive a service adapted to the specific needs of your business without any commitment.
